UpperCASE Computer Solutions offers a dependable 2-year hardware warranty alongside any fully built custom machine. Individual system upgrades or customer purchased components are not warrantied. Additionally, we do offer a lemon policy as nothing man made is perfect. We will replace any single internal component twice, at that point the customer has the choice to have an entirely new machine built. Our two-year warranty offers component replacement from failure for the full 24 months however our lemon policy is only valid for the first 30 days of ownership. Our warranty does not include any form of software support, virus removal, wear and tear or accidental damage to the hardware. We do not warranty hardware that has been damaged due to overclocking or water-cooling we did not install. Our warranty covers hardware failure under normal conditions and unforeseen manufacturing flaws.
Our custom-built PCs are capable of running any modern Windows operating system such as Windows 7 or Windows 10. By default, our systems come installed with Windows 10 Professional x64, however we offer Windows 7 Professional (or other) installations upon customer request. Additionally, our systems come with zero bloatware or trial software. Basic free applications are installed with the system such as Google Chrome, iTunes and Java. Since all our machines are fully customized any unwanted free applications can be requested to not be installed during the build process. Systems are not sold with Microsoft Office or other premium software and must be purchased separately.
Each custom built system we sell is hand built with using the highest quality components. We refuse to support or sell products that are returned or malfunction on a regular basis. We sell the same bands we use personally.
Every system is rigorously inspected and tested prior to being sent home.