Business IT Services

Get professional grade IT support and guidance in your business and spend time doing what you love.

Open Monday though Friday 9am-6pm Saturday 11am-4pm closed Sundays

Complete IT Network Management

UpperCASE Computer Solutions offer various levels of support to meet the needs and demands your businesses network requires. We offer regular hourly one-time services or scheduled monthly support if requested. Our Tier 1 agreements provide a light touch with serious improvements to your network where our Tier 2 and 3 packages deliver additional time, equipment and man power for networks needing more attention.

Free Consultation

We offer a completely risk free on-site consultation at no charge. We have skilled technicians ready to schedule a meeting today.

Priority Support

Enjoy the peace of mind knowing you are a priority support client. Our team treats business support accounts with the highest level of urgency.

Simplified Billing

We offer simple, flat-rate billing to further ease your IT management. Easily plan for upgrades and never be surprised.

Entire Network Coverage

Our team takes complete control of all your network requirements, printers, workstations, servers, mobile devices, WiFi, backups and much more.

Backup and Recovery

We build a backup strategy that ensures your data is secure in the event of failure. Enjoy the benefit of recovering an entire drive or a single file version.

Network Documentation

We document your entire network, hardware, software and service requests to quickly aid in resolving future issues more efficiently.

Tier 1 Support

General Technical Support
Our Tier 1 Support plan includes 2 hours a month of technical support in addition to all the other great benefits listed below. Additional time needed is provided at a 10% discount per-hour.
Priority Support
Enjoy the peace of mind knowing you are a priority support client. Our team treats business support accounts with the highest level of urgency.
Dedicated Account Representative
A personalized account representative will be assigned to your account. This representative ensures all your IT needs, wants and demands are fulfilled and shared with the entire team.
Managed Antivirus & Firewall
Not included with this package.
Business Software Support
We help take the hassle out of installing and supporting common business related applications such as Quickbooks, Outlook, Adobe Products and much more.
Monitored Data Backup
We keep an eye on all your mission critical files. We offer BMR (Bare Metal Restore) and Cloud (Off-Site) backup options. All backup operations are manually audited and completely managed to ensure your data's integrity.
Remote Assistance
We help reduce system downtime by quickly resolving problems via secure remote connection to your network.
Network Documentation
We provide a complete overview of how your network devices communicate and work together in one easy to read spreadsheet. We collect any and all information for easy management and quick problem resolution.
Direct Communication Chanel
We do not believe in submitting support tickets, work orders or placing our customers in a queue for hours. All managed accounts are provided direct means of communication with our support team.
Industry Pricing
Managed accounts enjoy the benefit of purchasing hardware and equipment at the same low industry prices that we receive, ultimately saving our customers thousands annually.
Update & Patch Management
We manage all server and workstation updates so you don't have to worry about security vulnerabilities.
Remote Monitoring
Our managed networks are remotely monitored to detect and prevent failures before they happen to reduce overall network downtime.
Mobile Device Support
Not included with this package.
Extended Hardware Support
Not included with this package.
Extended Software Support
Not included with this package.
Microsoft Office 365 Support
Not included with this package.
Domain Administration
Not included with this package.
VPN Administration
Not included with this package.
Virtual Appliance Support
Not included with this package.

Tier 2 Support

General Technical Support
Our Tier 2 Support plan includes 5 hours a month of technical support in addition to all the other great benefits listed below. Additional time needed is provided at a 20% discount per-hour.
Priority Support
Enjoy the peace of mind knowing you are a priority support client. Our team treats business support accounts with the highest level of urgency.
Dedicated Account Representative
A personalized account representative will be assigned to your account. This representative ensures all your IT needs, wants and demands are fulfilled and shared with the entire team.
Managed Antivirus & Firewall
Not included with this package.
Business Software Support
We help take the hassle out of installing and supporting common business related applications such as Quickbooks, Outlook, Adobe Products and much more.
Remote Assistance
We help reduce system downtime by quickly resolving problems via secure remote connection to your network.
Monitored Data Backup
We keep an eye on all your mission critical files. We offer BMR (Bare Metal Restore) and Cloud (Off-Site) backup options. All backup operations are manually audited and completely managed to ensure your data's integrity.
Network Documentation
We provide a complete overview of how your network devices communicate and work together in one easy to read spreadsheet. We collect any and all information for easy management and quick problem resolution.
Direct Communication Chanel
We do not believe in submitting support tickets, work orders or placing our customers in a queue for hours. All managed accounts are provided direct means of communication with our support team.
Industry Pricing
Managed accounts enjoy the benefit of purchasing hardware and equipment at the same low industry prices that we receive, ultimately saving our customers thousands annually.
Update & Patch Management
We manage all server and workstation updates so you don't have to worry about security vulnerabilities.
Remote Monitoring
Our managed networks are remotely monitored to detect and prevent failures before they happen to reduce overall network downtime.
Mobile Device Support
We manage and support your mobile phone, tablets and any other mobile device hardware you might be using. We support and secure remote connections to and from your company's network.
Extended Hardware Support
Our skilled technicians will help aid in the event of a hardware malfunction or failure. Failure events such as hard drive, month-board or power-supply failures.
Extended Software Support
Every business has its own software requirements and demands. Our technicians are skilled in troubleshooting even the most uncommon software platforms.
Microsoft Office 365 Support
We support and administer both Google's G Suite and Microsoft's Office 365 products. From creating new users to ensuring Outlook is working correctly on staff workstations, we provide a wide range of communication chain support.
Domain Administration
Not included with this package.
VPN Administration
Not included with this package.
Virtual Appliance Support
Not included with this package.

Tier 3 Support

General Technical Support
Our Tier 3 Support plan includes 10 hours a month of technical support in addition to all the other great benefits listed below. Additional time needed is provided at a 30% discount per-hour.
Priority Support
Enjoy the peace of mind knowing you are a priority support client. Our team treats business support accounts with the highest level of urgency.
Dedicated Account Representative
A personalized account representative will be assigned to your account. This representative ensures all your IT needs, wants and demands are fulfilled and shared with the entire team.
Managed Antivirus & Firewall
We partner with industry leaders to provide a complete antivirus and firewall solution. We manage virtual attacks to ensure your company's reputation and its data are never lost or compromised.
Business Software Support
We help take the hassle out of installing and supporting common business related applications such as Quickbooks, Outlook, Adobe Products and much more.
Remote Assistance
We help reduce system downtime by quickly resolving problems via secure remote connection to your network.
Monitored Data Backup
We keep an eye on all your mission critical files. We offer BMR (Bare Metal Restore) and Cloud (Off-Site) backup options. All backup operations are manually audited and completely managed to ensure your data's integrity.
Network Documentation
We provide a complete overview of how your network devices communicate and work together in one easy to read spreadsheet. We collect any and all information for easy management and quick problem resolution.
Direct Communication Chanel
We do not believe in submitting support tickets, work orders or placing our customers in a queue for hours. All managed accounts are provided direct means of communication with our support team.
Industry Pricing
Managed accounts enjoy the benefit of purchasing hardware and equipment at the same low industry prices that we receive, ultimately saving our customers thousands annually.
Update & Patch Management
We manage all server and workstation updates so you don't have to worry about security vulnerabilities.
Remote Monitoring
Our managed networks are remotely monitored to detect and prevent failures before they happen to reduce overall network downtime.
Mobile Device Support
We manage and support your mobile phone, tablets and any other mobile device hardware you might be using. We support and secure remote connections to and from your company's network.
Extended Hardware Support
Our skilled technicians will help aid in the event of a hardware malfunction or failure. Failure events such as hard drive, month-board or power-supply failures.
Extended Software Support
Every business has its own software requirements and demands. Our technicians are skilled in troubleshooting even the most uncommon software platforms.
Microsoft Office 365 Support
We support and administer both Google's G Suite and Microsoft's Office 365 products. From creating new users to ensuring Outlook is working correctly on staff workstations, we provide a wide range of communication chain support.
Domain Administration
We offer a hands off solution to managing your local domain. We take care of tasks such as new user creation, staff permissions and who has access to your network.
VPN Administration
Our technicians are trained to help users troubleshoot and repair VPN issues that plague remote users on a regular basis.
Virtual Appliance Support
We manage your virtual appliances and dedicated software solutions so you don't have to.

Ready to Respond

Although we have regular shop hours, our business support team is always available for after hours support and emergency calls. We have a team of techs answering calls, emails and support requests around the clock. We intensify first time issue resolution and enforce strict response resolution times. Out team is highly dedicated to ensuring your business needs are responded to quickly and resolved even faster.

Ready-to-Respond-UpperCASE-Computer-Solutions
Much-Deserved-Freedom-UpperCASE-Computer-Solutions

Much Deserved Freedom

How many hours have you spent not running your company preforming IT related tasks? How many hours of lost productivity have you "invested" in your network? We see it all the time, our customers simply aren't aware of how affordable a dedicated IT team can be. Stop pulling your hair out and enjoy the freedom of it being our problem not yours.

Building Partnerships

Our clients aren't treated like numbers, tossed into a call-center queue or forced to use an online portal to submit requests. Outside of directly emailing a technician you will always get a real person on the phone that knows you by name. We discuss client information and job details as a team so everyone knows what you need when you call. We build lasting relationships not client lists.

Building-Partnerships-UpperCASE-Computer-Solutions

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Ready to Respond

Although we have regular shop hours, our business support team is always available for after hours support and emergency calls. We have a team of techs answering calls, emails and support requests around the clock. We intensify first time issue resolution and enforce strict response resolution times. Out team is highly dedicated to ensuring your business needs are responded to quickly and resolved even faster.

Ready-to-Respond-UpperCASE-Computer-Solutions

Much Deserved Freedom

How many hours have you spent not running your company preforming IT related tasks? How many hours of lost productivity have you "invested" in your network? We see it all the time, our customers simply aren't aware of how affordable a dedicated IT team can be. Stop pulling your hair out and enjoy the freedom of it being our problem not yours.

Much-Deserved-Freedom-UpperCASE-Computer-Solutions

Building Partnerships

Our clients aren't treated like numbers, tossed into a call-center queue or forced to use an online portal to submit requests. Outside of directly emailing a technician you will always get a real person on the phone that knows you by name. We discuss client information and job details as a team so everyone knows what you need when you call. We build lasting relationships not client lists.

Building-Partnerships-UpperCASE-Computer-Solutions

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